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In addition, based on our review, it was possible to identify that most papers use quantitative methods, such as surveys. The papers’ conclusions diverge from each other, demonstrating a still fragmented literature. Although the majority of the studies use the “SERVQUAL” scale (Parasuraman et al., 1988), this measurement instrument considers only the functional dimensions of service quality. The scale does not consider specific contexts, and thus does not consider industry-specific characteristics (Fleischman et al., 2017). It is important to highlight that none of the papers focused on developing measurement scales designed specifically for accounting services. Recent studies (e.g. Groff et al., 2015) argue that the services quality and professional qualification are key aspects for client retention.
- Most of the literature is based on broader theories related to services quality (e.g. Aga and Safakli, 2007; Lee et al., 2016).
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- Given that, it is possible to stimulate new studies in order to create a more robust discussion about service quality in accounting literature.
- This statement can explain why the performance of international accounting firms is better than non-international .
- We also analyzed the methodological approaches and research design from each paper.
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As results of our bibliometric analysis, we were able to identify that although most of the papers were published in non-accounting journals . However, more than half of the citations on this topic come from two papers published in accounting journals . Most of the papers rely on services quality and clients’ perception literature and usually apply a quantitative approach. Quality Accounting Services is a full-service accounting firm, providing business advisory service, tax planning, payroll services, bookkeeping, and tax preparation for small to medium sized businesses and individuals. We partner with you to identify the goals and objectives you have for your business, and work with you to achieve those goals. Although the results of our research may have several contributions, we also highlight some limitations. First, despite covering many scientific journals, our choice for using Scopus and Web of Science databases may provide some level of bias.
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Service quality is defined as customer’s overall assessment of the service delivered . Also, it can be defined as the difference between customers’ expectations and the actual service’s performance (Parasuraman et al., 1985). Consequently, accounting services providers are investing to be perceived as more empathic, reliable and responsive to individual clients demands quality accounting services (Aga and Safakli, 2007; Groff et al., 2015). In an environment with adverse conditions and high competitiveness, it seems increasingly the focus on services quality in order to meet customer expectations (Lee et al., 2016). At Quality Tax and Accounting Services, our mission is to provide insightful guidance that allows our clients to make informed financial decisions.
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You can rely on us to provide accounting services that help you achieve your goals with accurate record-keeping and reporting. We help you make decisions based on your unique financial situation, which is the true value of accounting services. Given the great competition in accounting context, other variables were studied to understand how to reach competitive advantages in what are retained earnings this sector. From customers’ point of view, the accounting firms’ market share can indicate the quality of service delivered. This statement can explain why the performance of international accounting firms is better than non-international . Decisions made from information gathered from past dealings are more likely to succeed than those based on instinct and gut feeling.
In a highly regulated industry, maintaining compliance is paramount to growth. At Dannible & McKee, we offer expert resources to address stringent regulatory requirements, to strengthen risk management and to advance the goals of your organization and the people it serves. In order to evaluate the impact of each paper, we considered the total number of citations, according to the Google Scholar platform. Personal, business, multi-state, estate, trust, and non-residents – we have you covered. We can pull all taxes with each payroll to help you avoid late payments and surprises. This article offers the best accounting practices small businesses can implement when using QuickBooks.